Question 1

What is the proper way to shower with tape-in extensions?

Accepted Answer

Use a sulphate-free shampoo and conditioner: This prevents weakening the tape bonds and keeps the hair hydrated.
Be gentle when washing: Massage your scalp gently and avoid pulling or tugging near the tape bonds.
Avoid conditioner near the tapes: Apply conditioner only to the mid-lengths and ends to prevent the tapes from slipping.
Dry thoroughly: After showering, gently towel-dry and avoid sleeping with wet hair to protect the tapes.

Question 2

What is the best way to brush your hair with tape-in extensions?

Accepted Answer

To brush your hair with tape-in extensions, use a soft-bristle or loop brush designed for extensions. Start at the ends and gently work upward, holding the roots near the tapes to avoid tugging. Be careful around the tape bonds and brush daily to prevent tangling and extend the life of your extensions.

Question 3

How can you protect your tape-in hair extensions while sleeping?

Accepted Answer

When sleeping with tape-in hair extensions, it’s important to follow these steps to protect both your natural hair and the extensions:
Tie your hair up: Loosely tie your hair into a low ponytail, braid, or bun to prevent tangling and reduce friction on the extensions.
Use a satin pillowcase: Satin pillowcases help minimise friction, which can prevent tangling and reduce strain on the tapes.
Brush your hair before bed: Gently brush your hair to remove any tangles before sleeping, ensuring the extensions stay smooth and untangled.

Don’t sleep with wet hair: Make sure your hair is completely dry before going to bed, as sleeping with wet extensions can lead to tangling and weaken the tape bonds.

Question 4

Do tape-in extensions fall out easily?

Accepted Answer

Tape-in extensions do not typically fall out easily when applied correctly. A secure application with medical-grade tape ensures that the extensions stay in place for 6-12 weeks before needing refitting. However, if the extensions are not applied properly, if the adhesive is compromised by oily products, or if aftercare instructions (such as avoiding excessive heat or using sulphate-free products) aren’t followed, the tapes may loosen or slip. Proper installation, maintenance, and aftercare will keep tape-in extensions secure and long-lasting.

Question 5

Can you wear a ponytail with tape-in extensions?

Accepted Answer

Yes, you can wear a ponytail with tape-in extensions, but it’s important that the extensions are applied correctly to ensure a natural look. For the best results, have your extensions placed strategically by a professional to ensure they lie flat against your scalp. This will make the tapes less visible when styling your hair up in a ponytail, bun, or other updo. Additionally, wait 48 hours after application to give the adhesive time to fully set before styling in tight hairstyles.

Question 6

Can you wash your hair with tape-in extensions?

Accepted Answer

Yes, you can wash your hair with tape-in extensions, but it’s important to follow a proper routine to maintain both the extensions and your natural hair. Use a sulphate-free shampoo to avoid weakening the adhesive bonds, and gently massage your scalp, being careful around the tapes. Avoid applying conditioner directly to the tape area to prevent slippage. Washing 1-2 times a week maximum is ideal to keep the extensions in great condition. However, avoid washing your hair for at least 48 hours after application to give the adhesive time to fully set for long-lasting results.

Question 7

How can I reach you?

Accepted Answer

I’m always here to help! Whether you have a question or just want to chat about my pieces, I’m available every day of the week.

My Hours:

E-mail:service@xjhair.com

Opening hours:
Monday to Friday: 8:00 - 18:00
Saturday and Sunday: 13:00 - 17:00

Estimated response time (30 minutes - 24 hours)

Question 8

How long do I have to return my order?

Accepted Answer

I want you to love your jewelry as much as I loved making it. If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send me an email, and we’ll take care of everything.

✉️ E-mail:service@xjhair.com

Question 9

How long do tape-in extensions last?

Accepted Answer

Tape-in hair extensions typically last 6 to 12 weeks before requiring a refitting. The exact duration depends on factors such as the quality of application, the aftercare routine, and the natural growth rate of your hair. With proper care, including avoiding oily products near the bonds, using sulphate-free shampoo, and minimizing heat exposure near the tapes - the tape-in bonds can stay secure for the full 6-12 weeks.

However, the hair itself can last much longer, up to several months, and can be reused multiple times if removed carefully and re-taped by a professional. To maximise the lifespan of the extensions, it’s essential to follow a diligent aftercare routine and schedule regular maintenance.

Question 10

How many tape-in extensions do I need?

Accepted Answer

The number of tape-in extensions you need depends on two main factors: your natural hair thickness and the volume you want to achieve. Generally, for a full head of extensions, you will need around 150 to 200 grams of hair, which equates to 6-8 packs of tape-in extensions.

For fine or thin hair, fewer packs may be sufficient, while thicker hair or those seeking more dramatic volume might require more. It’s recommended to consult with a hair extensions specialist who can assess your hair type and desired look to provide a more accurate recommendation.

Question 11

Is there a colour ring for XJ Tape-In Hair Extensions?

Accepted Answer

Yes, you can place an order for the color swatch by sending an email to the customer service email provided on the website for inquiries.

Question 12

Can I dye or tone tape-in hair extension?

Accepted Answer

Dyeing or toning tape-in hair extensions is not recommended, as it can damage the hair and weaken the tape bonds. For best results, it’s advised to select the closest shade or consult a professional for custom coloring options.

Question 13

What is the difference between the Invisible, Slim and Ultra Slim tape-ins?

Accepted Answer

Invisible Tape-Ins: Offer the most natural look, with individual strands appearing to grow from a skin-like base, making them nearly invisible.
Slim Tape-Ins: A traditional option with a wider, durable tape that provides a strong hold and blends well with natural hair.
Ultra Slim Tape-Ins: Similar to Slim but with a smaller outer strip for greater discretion, offering the same strength with less visible bonds.

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